Bring WhatsApp, Messenger, Telegram, SMS, Instagram, Microsoft Teams, Slack, email, and your web widget into one operational inbox for tickets, bookings, broadcasts, approvals, and fast team handoffs.
FlowTriage live workspace
Channel activity in one queue
Sipho asked whether tomorrow's booking slot is still available.
Procurement quote moved to Pending Approval and tagged Finance.
A supplier invoice landed in the shared inbox and was attached to the workflow.
A visitor started a new conversation and requested a court reservation.
Drop your URL in. We'll read your site and put together three concrete examples — actual conversations the AI would handle for your customers — in about 30 seconds.
Try it on your own site
We'll read your homepage and a couple of sub-pages, then write three real-feeling demo conversations using your products and services. Free, no signup.
From message handling to ticketing, booking workflows, and automations—FlowTriage keeps your team fast and consistent.
Full WhatsApp Business API integration with template messaging, broadcasts, payment links, and real-time webhook processing.
Connect your Telegram bot to receive and respond to messages, with support for photos, documents, and rich media.
Get daily summary emails with message, ticket, and performance metrics so leads can monitor service health quickly.
Configure business hours, quiet-time auto-replies, and event-driven ticket/booking notifications to keep customers and teams updated.
Convert conversations into organized support tickets with categories, urgency levels, team assignment, and due date tracking. Capture work up front with public forms too — build one in minutes or generate it from an existing PDF.
Manage courts, equipment, rooms, and more with weekly calendar scheduling, approval workflows, and booking notifications.
Organize subscribers into groups and super groups. Send targeted broadcast messages with personalized template variables.
Add a beautiful chat widget to your website with a simple script. Secure iframe isolation, domain allowlist, captcha protection, and customizable styling.
Connect your Slack workspace for real-time ticket notifications, slash commands to create and check tickets, and interactive buttons to manage status directly from Slack.
Intelligent auto-replies powered by OpenAI. Upload knowledge base documents, configure business hours, and let AI handle customer inquiries contextually.
Switch between clients, manage role-based access, and keep each workspace securely scoped for agencies and multi-entity teams.
Reach customers wherever they are. Two-way SMS via SMSPortal, Instagram Direct Messages, and Microsoft Teams now land in the same shared inbox alongside WhatsApp, Messenger, Telegram, Email, and the web widget.
An AI assistant that drafts or auto-sends replies, knows your knowledge base and each customer's company context, is aware of today's date, and knows when to stay quiet. Tune it with a built-in tool-calling test bench.
Wire your other systems into the AI assistant. Import an OpenAPI spec, or pick from a dozen-plus standard connectors — Shopify, Xero, QuickBooks, Stripe, MailChimp, Semper PMS and more. Read-only by default, with writes held for human approval.
Build automations visually with a drag-and-drop Workflow Builder. Trigger steps on events, message customers, and even call a connector mid-workflow to look up live data and branch on the result.
Turn repeatable work into reusable checklists. Apply a template to a ticket to drop in its steps as tick-off tasks, set its category, urgency, and assignee, and track a progress badge as the team works through it.
Get started in minutes with our streamlined setup process.
Set up WhatsApp, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams, Slack, and email channels with easy webhook configuration.
Upload your contacts and organize them into groups and super groups for targeted messaging.
Set up business hours, auto-replies, and daily email summaries to streamline operations.
Send broadcasts, manage tickets, and engage with customers across all channels.
A free, GPL-licensed plugin that adds a WhatsApp AI concierge to any WooCommerce store. Floating button, in-page web widget, form sync, order tracking nudges — installed in three steps.
WordPress plugin admin screenshot
Join businesses using FlowTriage to deliver exceptional multi-channel customer support via WhatsApp, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams, Slack, and Email.