One workspace for customer conversations
Bring WhatsApp, Messenger, Telegram, Slack, email, and your web widget into one operational inbox for tickets, bookings, broadcasts, approvals, and fast team handoffs.
FlowTriage live workspace
Channel activity in one queue
New subscriber question
Sipho asked whether tomorrow's booking slot is still available.
Quote waiting for approval
Procurement quote moved to Pending Approval and tagged Finance.
Invoice received
A supplier invoice landed in the shared inbox and was attached to the workflow.
Booking request submitted
A visitor started a new conversation and requested a court reservation.
Everything you need for communication + operations
From message handling to ticketing, booking workflows, and automations—FlowTriage keeps your team fast and consistent.
WhatsApp Business
Full WhatsApp Business API integration with template messaging, broadcasts, and real-time webhook processing.
Telegram Integration
Connect your Telegram bot to receive and respond to messages, with support for photos, documents, and rich media.
Reporting & Daily Summaries
Get daily summary emails with message, ticket, and performance metrics so leads can monitor service health quickly.
Smart Automations
Configure business hours, quiet-time auto-replies, and event-driven ticket/booking notifications to keep customers and teams updated.
Smart Ticketing
Convert conversations into organized support tickets with categories, urgency levels, team assignment, and due date tracking.
Bookable Resources
Manage courts, equipment, rooms, and more with weekly calendar scheduling, approval workflows, and booking notifications.
Groups & Broadcasts
Organize subscribers into groups and super groups. Send targeted broadcast messages with personalized template variables.
Embeddable Web Widget
Add a beautiful chat widget to your website with a simple script. Secure iframe isolation, domain allowlist, captcha protection, and customizable styling.
Slack Integration
Connect your Slack workspace for real-time ticket notifications, slash commands to create and check tickets, and interactive buttons to manage status directly from Slack.
AI-Powered Responses
Intelligent auto-replies powered by OpenAI. Upload knowledge base documents, configure business hours, and let AI handle customer inquiries contextually.
Multi-Client Team Management
Switch between clients, manage role-based access, and keep each workspace securely scoped for agencies and multi-entity teams.
How FlowTriage Works
Get started in minutes with our streamlined setup process.
Connect Channels
Set up WhatsApp, Facebook Messenger, Telegram, Slack, and email channels with easy webhook configuration.
Import & Organize
Upload your contacts and organize them into groups and super groups for targeted messaging.
Configure Automation
Set up business hours, auto-replies, and daily email summaries to streamline operations.
Start Communicating
Send broadcasts, manage tickets, and engage with customers across all channels.
Ready to unify your customer communication?
Join businesses using FlowTriage to deliver exceptional multi-channel customer support via WhatsApp, Facebook Messenger, Telegram, Slack, and Email.