FlowTriage
Unified Customer Communication Platform
FlowTriage empowers businesses to deliver exceptional customer support across multiple channels. Manage conversations, automate responses, and turn messages into actionable support tickets—all from one powerful platform.
Why Choose FlowTriage?
Everything you need to manage customer support across channels.
Multi-Channel Integration
Connect WhatsApp Business, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams, and Email seamlessly
Smart Automation
Business hours, auto-replies, and daily email summaries
Organized Ticketing
Convert conversations into categorized support tickets
Mobile App
Manage tickets on-the-go with status updates, images, and locations
Powerful Broadcasting
Send targeted messages to groups and super groups
Real-Time Processing
Instant webhook processing and response automation
Comprehensive Reports
Daily email summaries with statistics and metrics
Comprehensive Features
Built for teams that need reliability, speed, and clarity.
WhatsApp Business Integration
Full WhatsApp Business API integration with template messaging, broadcasts, and real-time webhook processing. Engage customers on their preferred platform with professional messaging capabilities.
Telegram Support
Connect your Telegram bot to receive and respond to messages, with comprehensive support for photos, documents, and rich media content.
Smart Ticketing System
Convert conversations into organized support tickets with categories, urgency levels, team assignment, and due date tracking. Never lose track of customer requests.
Mobile App for Ticket Management
Empower your team with our dedicated mobile app. View and manage tickets on the go, update ticket statuses in real-time, capture images directly from the field, and record locations for better tracking. Perfect for field teams and remote workers who need instant access to support tickets.
Business Hours & Auto-Reply
Configure business hours with automatic after-hours and weekend messages. Set intelligent auto-replies during quiet times for better customer experience.
Groups & Broadcasts
Organize subscribers into groups and super groups. Send targeted broadcast messages with personalized template variables for efficient mass communication. Broadcast over WhatsApp, Email, Telegram, or SMS.
SMS, Instagram & Microsoft Teams
Meet customers on more channels. Two-way SMS via SMSPortal, Instagram Direct Messages, and Microsoft Teams join WhatsApp, Messenger, Telegram, Email, and the web widget in one shared inbox with the same AI auto-reply flow.
AI Assistant
An AI assistant that drafts or auto-sends contextual replies, draws on your knowledge base and each customer's company context, knows today's date, and knows when to stay quiet. A built-in test bench lets you compare models and inspect tool calls before going live.
Custom Integrations (Connectors)
Wire your other systems into the AI assistant. Import an OpenAPI/Swagger spec to turn any HTTP/JSON API into a tool, or use native Semper PMS, Skynamo, and Shopify connectors. Read-only by default, with writes held for human approval.
Workflows & Automation
Build automations visually with a drag-and-drop Workflow Builder. Trigger steps on events, message customers, and call a connector mid-workflow to look up live data and branch on the result.
Ticket Templates
Turn repeatable work into reusable checklists. Apply a template to a ticket to drop in its steps as tick-off tasks, auto-set its category, urgency, and assignee, and track a progress badge as the team works through it. Merge duplicate tickets and track time per ticket too.
Getting Started is Easy
From setup to first conversations in a few simple steps.
Connect Channels
Set up WhatsApp Business API, Facebook Messenger, Telegram, SMS, Instagram, and Microsoft Teams credentials with easy webhook configuration
Import & Organize
Upload your contacts and organize them into groups for targeted messaging
Configure Automation
Set up business hours, auto-replies, and daily email summaries
Start Communicating
Send broadcasts, manage tickets, and engage with customers across all channels
Simple, Transparent Pricing
Pick a plan that fits your team.
Enterprise
0 Users included
- 0 included users
- 10000 included contacts
- WhatsApp, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams & Email support
- Smart ticketing & broadcasts
Starter
2 Users included
- 2 included users
- 10000 included contacts
- R249.00 per additional user
- WhatsApp, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams & Email support
- Smart ticketing & broadcasts
Growth
5 Users included
- 5 included users
- 10000 included contacts
- R349.00 per additional user
- WhatsApp, Facebook Messenger, Telegram, SMS, Instagram, Microsoft Teams & Email support
- Smart ticketing & broadcasts
Need a custom plan?
For larger teams or special workflows, we can tailor pricing and onboarding for your business.
- Custom user and contact limits
- Dedicated onboarding support
- Flexible billing arrangements
Ready to Transform Your Customer Communication?
Join businesses using FlowTriage to deliver exceptional multi-channel customer support. Start your free trial today and experience the difference.