Privacy Policy

1. Introduction

FlowTriage ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel customer communication platform.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

• Account registration details (name, email address, password)
• Business information (company name, contact details)
• Communication content sent through our platform
• Customer/subscriber data you upload or manage

2.2 Information Collected Automatically

• Device and browser information
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies

2.3 Third-Party Data

• Messages received via WhatsApp, Telegram, and Email integrations
• Webhook data from connected services

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our Service
• Process and deliver messages across communication channels
• Manage your account and provide customer support
• Send administrative notifications and updates
• Analyze usage patterns to improve our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing)
• Communication Platforms: WhatsApp, Telegram, and email service providers to deliver messages
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and audit logging

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at privacy@flowtriage.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

privacy@flowtriage.com