Terms and Conditions

1. Acceptance of Terms

By accessing and using FlowTriage ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our Service.

2. Description of Service

FlowTriage provides a multi-channel customer communication platform that integrates WhatsApp, Telegram, and Email messaging services. The Service enables businesses to manage customer interactions, send broadcasts, and handle support tickets.

3. User Accounts

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

4. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited messages, or bulk communications without proper consent
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service

5. Messaging Compliance

When using our messaging features, you must comply with:

• WhatsApp Business Policy and Commerce Policy
• Telegram Terms of Service
• Applicable anti-spam and electronic communication laws
• Data protection regulations including GDPR and POPIA

6. Intellectual Property

The Service and its original content, features, and functionality are owned by FlowTriage and are protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

FlowTriage shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service. This includes but is not limited to damages for loss of profits, data, or other intangible losses.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the Service at any time without prior notice.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new Terms on this page. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

support@flowtriage.com