FlowTriage plugs into your WooCommerce store and replies on WhatsApp and your website — “where’s my order?”, “is this in stock?”, “can I change my address?” — with real data from your shop, and hands off to your team when it matters.
See exactly how the assistant would answer for your store
Enter your store URL — we'll read your site and show you specific examples for your shop in about 30 seconds. No signup required.
Built for real WooCommerce stores — it takes the repetitive volume so your team can do the work that needs a human.
The assistant looks up the real WooCommerce order — status, items, courier, tracking number — and replies instantly. The single most-asked support question, off your plate.
When a tracking number lands on an order, your customer gets a WhatsApp nudge automatically — The Courier Guy, Aramex, DHL, FedEx and more, named and linked.
Sizes, variants, availability, price — answered from your live catalogue, so shoppers don’t bounce while they wait for a human.
Returning customers can reorder in chat, and post-purchase follow-ups go out on the channel they actually read.
When it’s beyond the AI, the conversation escalates to your team with the order, customer history, and the full thread attached — no “can you repeat that?”.
WhatsApp and an on-site web widget out of the box — plus email and Telegram. One inbox, every channel, your whole team.
Add the FlowTriage plugin to your WordPress + WooCommerce store. WordPress 6.0+ / WooCommerce 7.0+.
One token from your FlowTriage admin connects the store. Customers and orders mirror in (privacy-first — opt in to what you want).
It starts answering on your website right away, escalating to your team when needed. WhatsApp switches on once your WhatsApp Business number is approved — or run on a FlowTriage number to start today.
Install the plugin, paste one token, and start answering customers on your site today — with WhatsApp once your number's approved.