A WooCommerce virtual assistant that answers your customers 24/7
FlowTriage plugs into your WooCommerce store and replies on WhatsApp and your website — “where’s my order?”, “is this in stock?”, “can I change my address?” — with real data from your shop, and hands off to your team when it matters.
See exactly how the assistant would answer for your store
Enter your store URL — we'll read your site and show you specific examples for your shop in about 30 seconds. No signup required.
What your WooCommerce virtual assistant handles
Built for real WooCommerce stores — it takes the repetitive volume so your team can do the work that needs a human.
“Where’s my order?”, answered
The assistant looks up the real WooCommerce order — status, items, courier, tracking number — and replies instantly. The single most-asked support question, off your plate.
Automatic shipping updates
When a tracking number lands on an order, your customer gets a WhatsApp nudge automatically — The Courier Guy, Aramex, DHL, FedEx and more, named and linked.
Stock & product questions
Sizes, variants, availability, price — answered from your live catalogue, so shoppers don’t bounce while they wait for a human.
Reorders & follow-ups
Returning customers can reorder in chat, and post-purchase follow-ups go out on the channel they actually read.
Human hand-off, with context
When it’s beyond the AI, the conversation escalates to your team with the order, customer history, and the full thread attached — no “can you repeat that?”.
Where your customers already are
WhatsApp and an on-site web widget out of the box — plus email and Telegram. One inbox, every channel, your whole team.
Live on your store in three steps
Install the WooCommerce plugin
Add the FlowTriage plugin to your WordPress + WooCommerce store. WordPress 6.0+ / WooCommerce 7.0+.
Paste your API token
One token from your FlowTriage admin connects the store. Customers and orders mirror in (privacy-first — opt in to what you want).
Your assistant goes live
It starts answering on your website right away, escalating to your team when needed. WhatsApp switches on once your WhatsApp Business number is approved — or run on a FlowTriage number to start today.
WooCommerce virtual assistant FAQ
- What is a WooCommerce virtual assistant?
- It’s an AI assistant that handles the repetitive customer questions a WooCommerce store gets all day — order status, tracking, stock, returns — using your real shop data, and passes anything tricky to a human. FlowTriage runs yours on WhatsApp and your website.
- Does it work with WhatsApp?
- Yes — WhatsApp is the primary channel, plus an on-site web widget, email, and Telegram. Customers reach your store where they already chat.
- Does it need access to my store data?
- Only what you opt into. Customer sync, order tickets, and follow-up messages are off by default; your WooCommerce database stays the source of truth.
- Will it replace my support team?
- No — it removes the repetitive volume so your team handles the conversations that need a person, with full context already attached.
- How long does setup take?
- Minutes. Install the plugin, paste one API token, and the assistant is live.
Give your WooCommerce store a virtual assistant
Install the plugin, paste one token, and start answering customers on your site today — with WhatsApp once your number's approved.