A Shopify virtual assistant that answers your customers 24/7
FlowTriage connects to your Shopify store and replies on WhatsApp and your website — “where’s my order?”, “is this in stock?”, “can I change my address?” — from live store data, and hands off to your team when it matters.
See exactly how the assistant would answer for your store
Enter your store URL — we'll read your site and show you specific examples for your shop in about 30 seconds. No signup required.
What your Shopify virtual assistant handles
Built for real Shopify stores — it takes the repetitive volume so your team can do the work that needs a human.
“Where’s my order?”, from live Shopify data
The assistant queries your Shopify store in real time — by order number, name, or email — and replies with status, items, fulfillment, and tracking. Any order, any status, not just the recent ones.
Automatic order notifications
Shopify’s native webhooks push shipped, paid, and cancelled events to FlowTriage — and your customer gets the WhatsApp update automatically, courier and tracking included.
Product & stock questions
Variants, availability, price — answered from your live catalogue so shoppers get an instant reply instead of an open tab and a maybe-later.
Reorders & follow-ups
Returning customers reorder in chat, and post-purchase follow-ups go out on the channel they actually read.
Human hand-off, with context
When it’s beyond the AI, the conversation escalates to your team with the order, customer history, and the full thread attached.
Where your customers already are
WhatsApp and an on-site web widget out of the box — plus email and Telegram. One inbox, every channel, your whole team.
Live on your store in three steps
Connect your Shopify store
Add your Admin API access token in FlowTriage (Settings → Integrations → Shopify). One read-only connection — your store stays the source of truth.
Register webhooks
One click subscribes the shipped, paid, and cancelled events, so order updates flow in automatically.
Your assistant goes live
It answers from live Shopify data on your website right away, escalating to your team when needed. WhatsApp switches on once your WhatsApp Business number is approved — or run on a FlowTriage number to start today.
Shopify virtual assistant FAQ
- What is a Shopify virtual assistant?
- It’s an AI assistant that handles the repetitive customer questions a Shopify store gets all day — order status, tracking, stock, returns — using your live store data, and passes anything tricky to a human. FlowTriage runs yours on WhatsApp and your website.
- Does it work with WhatsApp?
- Yes — WhatsApp is the primary channel, plus an on-site web widget, email, and Telegram. Customers reach your store where they already chat.
- How does it connect to Shopify?
- Through Shopify’s official Admin API and native webhooks — you add an Admin API access token and register the order webhooks from FlowTriage. No app-store install required.
- Will it replace my support team?
- No — it removes the repetitive volume so your team handles the conversations that need a person, with full context already attached.
- How long does setup take?
- Minutes. Paste your Admin API token, register webhooks, and the assistant is live.
Give your Shopify store a virtual assistant
Connect your store and start answering customers on your site today — with WhatsApp once your number's approved.