FlowTriage connects to your Shopify store and replies on WhatsApp and your website — “where’s my order?”, “is this in stock?”, “can I change my address?” — from live store data, and hands off to your team when it matters.
See exactly how the assistant would answer for your store
Enter your store URL — we'll read your site and show you specific examples for your shop in about 30 seconds. No signup required.
Built for real Shopify stores — it takes the repetitive volume so your team can do the work that needs a human.
The assistant queries your Shopify store in real time — by order number, name, or email — and replies with status, items, fulfillment, and tracking. Any order, any status, not just the recent ones.
Shopify’s native webhooks push shipped, paid, and cancelled events to FlowTriage — and your customer gets the WhatsApp update automatically, courier and tracking included.
Variants, availability, price — answered from your live catalogue so shoppers get an instant reply instead of an open tab and a maybe-later.
Returning customers reorder in chat, and post-purchase follow-ups go out on the channel they actually read.
When it’s beyond the AI, the conversation escalates to your team with the order, customer history, and the full thread attached.
WhatsApp and an on-site web widget out of the box — plus email and Telegram. One inbox, every channel, your whole team.
Add your Admin API access token in FlowTriage (Settings → Integrations → Shopify). One read-only connection — your store stays the source of truth.
One click subscribes the shipped, paid, and cancelled events, so order updates flow in automatically.
It answers from live Shopify data on your website right away, escalating to your team when needed. WhatsApp switches on once your WhatsApp Business number is approved — or run on a FlowTriage number to start today.
Connect your store and start answering customers on your site today — with WhatsApp once your number's approved.